About to go to @Meijer with 2 autistic 4 year old daughters in tow. Just keep smiling, just keep smiling.
— Lisa Roberts (@trippeduplife) May 29, 2013
|No, not from today, but it is 2 triplets |
& they are in a cart.
Don't get so picky about details!
They continued the good behavior by playing quietly once we arrived home so I could even unload the groceries in relative peace. Are they getting older? Are they just becoming more used to their surroundings? Maybe, or maybe we were lucky and hit everything right on. In any case, I absolutely know that it could have all gone horribly wrong in 2 minutes or less.
Then an even more surprising thing happened. Meijer replied:
@trippeduplife We hope it went well! Please let us know if there's anything we can do to improve the experience for your daughters.
— Meijer (@meijer) May 29, 2013
How do you like that? One of my regular grocery stores wants to know how they can help make a sometimes very challenging experience better for my daughters. I'd say that's good customer service! Since it was only a day after a huge firestorm erupted after word got out about a Kalamazoo salon owner berating a customer for not controlling her autistic son as he received a haircut, I'd say Meijer looked pretty family friendly and proactive today. And trust me, I don't always give them credit for those two things.
Anyway, the question, "how can we help you," prompted me to wonder exactly how to answer back. It also made me wonder what other folks like me do with the basic errands of life. You know, people like you. How do you involve your autistic (or special needs) children without feeling too much apprehension? How do you plan for a great time? Or is it simply beyond our ability to control and we just take what we can get, smiling when it's good, crying when it's bad? I asked for feedback on my newly created Trippeduplife.com Facebook page too and am waiting for responses. I'd love to get some feedback that I could actually give to Meijer. How could they make it easier for kids with autism to feel comfortable in the shopping experience? With 1 in 88 kids being diagnosed with autism, it's worth knowing. Besides, I think it's important to reward companies when they start asking the right questions.
So stop by the Facebook page, like it & reply. Or, just comment below. Let's get some answers out there, because somebody wants to help, and I don't know about you, but I don't always feel that kind of love when I'm out with my autistic kiddos.